Privacy Policy

Last Updated: August 09, 2021

This Privacy Policy explains how Crown Trust Bank (“we,” “our,” or “the Bank”) collects, uses, protects, and shares customer information across our physical branches, digital platforms, and online services.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide

  • Name, address, nationality
  • Phone number, email address
  • Identification documents
  • Employment and financial information
  • Loan, account, and transaction details

B. Automatically Collected Data

Through mobile and internet banking:

  • IP address and device identifiers
  • Login and activity logs
  • Browser type and access times

C. Third-Party Sources

Where permitted by law, we may receive information from:

  • Credit bureaus
  • Payment processors
  • Regulatory bodies

2. How We Use Your Information

Your information is used to:

  • Open, manage, and maintain bank accounts
  • Process transactions and loan applications
  • Verify identity and prevent fraud
  • Improve customer experience and services
  • Comply with legal and regulatory obligations
  • Provide customer support
  • Send important updates, alerts, and notifications

We do not sell customer information.

3. How We Protect Your Information

We employ advanced security measures such as:

  • End-to-end data encryption
  • Multi-factor authentication
  • Firewalls and intrusion detection systems
  • Continuous monitoring and audits

Only authorized personnel have access to customer data.

4. Sharing of Information

We may share data only when necessary and lawful:

A. With Service Providers

For secure processing of:

  • Payments
  • Technology services
  • Audits and compliance

B. With Regulatory Authorities

To comply with:

  • Anti-money laundering (AML) rules
  • Know-Your-Customer (KYC) regulations
  • Court orders and legal requirements

C. With Your Consent

For optional features or third-party integrations.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion (where legally allowed)
  • Opt out of marketing communications
  • Withdraw consent for optional services

6. Data Retention

We retain personal data only as long as necessary to:

  • Maintain active accounts
  • Meet legal and regulatory obligations
  • Resolve disputes

7. Cookies & Tracking Technologies

Our website and mobile apps may use cookies to:

  • Improve user experience
  • Optimize website performance
  • Analyze traffic trends

You may disable cookies via your browser settings.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date.